Frequently Asked Questions

Add items to your cart and complete checkout. Then, click the chat icon on the lower right of the website and send us your order number and Dodo Code via live chat. We'll deliver your order to your island within 5–10 minutes! ⏳✨

Your order number can be found in the order confirmation email sent to the email address you used during checkout. If you can't find it, please check your spam folder or other email accounts you may have used. 📧

Usually, delivery occurs within 5 minutes, though it might take a bit longer during peak times with high order volumes. Rest assured, our delivery team is always on standby and ready to assist!

• 1
  Make sure you have at least 6 villagers and an open plot on your island (not in boxes) for a new villager to move in.
• 2
  💬 Message us your order number through our live chat. The Dodo Code will be provided within 5–15 minutes.
• 3
  ✈️ Fly to our island and follow our staff to the villager's home. Go inside and invite the villager to move to your island. 😊

Yes, this is normal! Bells are delivered as gold nuggets and royal crowns to speed up delivery. To receive the full bell value, sell them directly to Timmy or Tommy inside Nook's Cranny.

No. Achievements like the Nature Preserve require you to personally catch and donate critters or fish. Gifted critters and fish will not update your achievement progress.

Simply picking up the item automatically adds it to your catalog. After this, you'll be able to order it anytime through Nook Shopping in the Nook Stop terminal or the app.