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Got a question about your order or need help choosing items? Our team is always online — chat with us and get an answer in minutes.
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Live Chat
The best way to reach us for active order help. Click the orange Chat button at the bottom right of the site to start a conversation with our team.
Available 24/7 — reply in minutes
Order Delivery
Item delivery orders:
Send your order number and Dodo Code in live chat.
Villager and island visit orders:
Send your order number first. We will send the Dodo Code when ready.
Mixed orders:
Send your order number and Dodo Code first. We will deliver your items first, then send the villager or island visit Dodo Code.
Send your order number and Dodo Code in live chat.
Villager and island visit orders:
Send your order number first. We will send the Dodo Code when ready.
Mixed orders:
Send your order number and Dodo Code first. We will deliver your items first, then send the villager or island visit Dodo Code.
Clear steps for every order type
Order History
Log into your account to view your order status and past purchases, or chat with your order number for updates.
Track anytime from your account
Our Guarantees
Order help for every order type
Redelivery support if something goes wrong
Refunds considered if we cannot complete or fix your order
Fast item delivery, most item orders completed in minutes
24/7 support, always someone online
Thousands of happy customers served
Need to check your order?
For active orders, please open live chat with your order number. You can also log into your account to view order history.
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Frequently Asked Questions
Quick answers to the most common questions we get
The fastest way to reach us is via live chat — we're available 24/7 and usually reply within minutes. Click the chat icon at the bottom of any page or tap the Start Live Chat button above to begin.
After checkout, please open live chat and send the details for your order type.
Item delivery orders:
Send your order number and Dodo Code in live chat. Please keep your airport gate open and keep live chat open until delivery is complete.
Villager and island visit orders:
Send your order number first. We will prepare your session and send the Dodo Code when ready.
Mixed orders:
Send your order number and Dodo Code first. We will deliver your items first. After item delivery is complete, we will send the Dodo Code for the villager or island visit part in live chat.
Villager requirement:
For villager orders, your island needs at least 6 villagers and one open empty plot before we begin.
If you placed an order but have not received it yet, please open live chat first. Active deliveries are handled through live chat, not email, so our team can help you faster.
Please send your order number in live chat. For item delivery orders or mixed orders with items, please also send your Dodo Code.
If you already sent your details and it is taking longer than expected, message us again in the same chat and we will check your order right away. Please keep live chat open until your order is complete.
Please send your order number in live chat. For item delivery orders or mixed orders with items, please also send your Dodo Code.
If you already sent your details and it is taking longer than expected, message us again in the same chat and we will check your order right away. Please keep live chat open until your order is complete.
Yes — if your order hasn't been fulfilled yet we can modify or cancel it. Start a live chat as soon as possible with your order number and we'll sort it out right away.
Yes. If something goes wrong because of a mistake on our side, we will help fix the order first through redelivery, replacement, correction, or completion. Refunds may be considered only if we cannot complete or fix the order. For full details, please see our Refund Policy.
Looking for more answers? Read our full FAQ for common questions about ordering, delivery, Dodo Codes, villagers, island visits, cancellations, and refunds. Read Full FAQ