Your steps depend on your order type. Open live chat after checkout and we will guide you the whole way.
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Item Delivery
Send your order number and your island Dodo Code in live chat. Keep your airport gate open and keep live chat open until delivery is complete. Our team flies to your island and drops off your items.
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Villager Orders
Send your order number first. Your island needs at least 6 villagers and one open empty plot. Our team prepares your villager session and sends our island Dodo Code when it is ready. Fly to our island and invite your villager.
For Catalog Island, Material Island, Critter Island, DIY Island, and Treasure Island. Send your order number first. You do not need to send your own Dodo Code. Our team prepares your visit and sends our island Dodo Code when it is ready. Fly to our island and follow the live chat instructions.
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Mixed Orders
Ordered items plus a villager or island visit? Send your order number and your island Dodo Code first. We deliver your items first. After item delivery is complete, we send our island Dodo Code for the villager or island visit part. Live chat guides you until your full order is complete.
Most item delivery orders are completed in minutes after we receive the correct order details. Villager and island visit orders may take a little longer because our team prepares the session first. During busy periods it may take longer, but our team keeps helping you in live chat until your order is complete.
Need more details? Read our full FAQ for delivery steps, villager requirements, island visits, cancellations, and refunds.
Most item orders are completed in minutes, with live chat support.
Clear Order Steps
We guide you in live chat from checkout to completion.
Helpful Refund Policy
If something goes wrong, we help fix it first through redelivery, replacement, correction, rescheduling, or completion. A refund may be considered if we cannot complete or fix the order.
Open 24/7
Our team is available day and night to help with active orders.
Ready to build your dream island?
Browse popular ACNH items and island services, or message us in live chat if you need help choosing the right order.
Not sure what to order? Browse the mall or read our FAQ before checkout.